Shipping & Policies
We ship worldwide. Our items are shipped (dispatched) directly from our workshop in Thailand via registered airmail with online tracking number within 48 hours. We do combine shipping for multiple item purchase in the same order. The shipping charge is the actual postage set by Thailand Post, which increases with the weight of the parcel being shipped, but still significantly less than separate shipping of individual item. Hence, the more item you buy in an order, the more you save on shipping. The delivery time varies depending on the destination country.
ESTIMATED DELIVERY TIME
To USA, Canada, South America, Italy, France takes about 14-25 business days,
To UK and most European countries takes about 8-15 business days,
To Australia and most country in Asia takes about 8-12 business days
However delivery time can sometimes take up to 4-6 weeks depending on your countries customs procedures.
We use Thailand Post, Thailand's national postal service, which has the most cost effective fees with reasonable delivery time. The parcels are usually dispatched from Thailand to their destination countries within 2 days. Once the parcels are landed, they will pass through the customs check, then resume the delivery by the national postal service of the respective countries. For example, in the US, the delivery is handed by USPS, in the UK, it's Royal Mail, in Germany, it's Deutsche Post AG, and so on.
IMPORTANT NOTE ON COLORS
We have made every effort to display, as accurately as possible, the colors of our products that appear in our shop. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
All of our products are handmade by highly skilled seamstresses. Each and every product is thoroughly inspected before leaving our workshop into our customers hands to ensure that they are free of defects.
Your satisfaction is our top priority. However, if you are not satisfied with your purchase, please contact us before returning. We accept authorized returns for an exchange, credit, or refund within 7 days from the receipt of the purchase items to the day when the return items are dispatched from the buyer's origin. The return items must be unused and in their original condition. Buyer is responsible for all return shipping charges. Any credit or refund will be for only the price paid, minus shipping/handing and insurance.
ETHICAL & ENVIRONMENTAL COMMITMENT
Our workshop would not exist without the highly skilled seamstresses who are locals to Chiang Mai. That’s why treating them like family is one of our top commitments to the local community. We value and stand firm by the Fair Trade principle. Our customers can be assured that our workshop comply the common ethical labor practices, namely, humane working conditions, no child labor, no involuntary labor, non-discrimination, and environmentally responsible by minimize the use of harmful chemicals.